Customer Service Associate - Temporary

Walgreens•Niles, IL

About The Position

Models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Shares customer service best practices with team members. Handles sales transactions and cash register operations, including collecting payment, distributing change, and processing voids, returns, rain checks, refunds, and exchanges. Recommends products and companion items. Maintains merchandise presentation, store records, inventory, displays, and product placement; checks in and prices merchandise; completes resets and revisions; and supports stock rotation and restocking. Follows asset-protection procedures and applicable laws for regulated products. Provides photo-area services, including digital passport photos and photo printing, and handles web pickup orders. Helps maintain a clean and orderly store, follows company policies and procedures, maintains respectful coworker relationships, completes assigned training, and performs special assignments as directed. This is a temporary role. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Model and share customer service best practices with team members.
Recommend products, trade-up items, and companion items.
Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.