Customer Service Associate - Temporary

Walgreens•Huntley, IL

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes greeting and assisting customers, resolving issues, recommending products, processing purchases and returns, and maintaining merchandise, displays, and store cleanliness. Associates also support inventory and merchandising tasks, follow asset protection and regulated-product procedures, assist with photo services and web pickup orders, complete assigned training, and comply with company policies.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices, including courteous communication, proactive assistance, identifying customer needs, and helping until customers are satisfied.
Provide fast, friendly, and efficient service and recommend products, trade-up items, or companion items.
Operate an assigned cash register, process purchases, collect payments, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and recommendations for promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.