Customer Service Associate - Bronson Commons, 3rd Shift/ 64hours/pp

Bronson Healthcare•Antwerp Township, MI

1d•Onsite

About The Position

Responsible for ensuring that customers including: patients, visitors, staff, and outside vendors are greeted in a positive and professional manner providing overt hospitality and help ensure a safe environment. Screen all patients, visitors, and vendors as needed. Offer and deliver escort assistance, directions, and/or patient belongings while providing a safe, comfortable, pleasant area. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

High school diploma or general education degree (GED) required.
Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior.
Have the ability to give instructions in a manner that assures complete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs.

Nice To Haves

Some related Customer Service experience preferred.

Responsibilities

Greet, screen, and direct individuals entering the facility
Provide mask/face covering as needed.
Way finding for customers, leading when possible; assists customers with directions and other communication needs within the department in a timely manner.
Provide general information as needed.
Be able to access in- house patient names and room numbers through the use of an electronic medical record.
Partner with Bronson Security Department to oversee safety and security in assigned area.
Responsible for monitoring security cameras and, reporting concerns and managing entry to the receiving bay doors.
Clean and sanitize workstation and supplies
Monitor waiting areas for cleanliness and orderliness.
Pick up waiting areas as necessary and report any concerns as needed.
Work as a team with various other departments to facilitate patient visitation.
Assemble admission packets
Answer phone within 3 rings and transfer calls to appropriate location
Print and post conference room schedules
Scanning documents into EPIC records
Monitor Suggestion and Concern Report boxes
Schedule care conferences, status review meetings and PCP follow up appointments
Upload patient photos to EPIC record
Post updates on huddle board
Other duties as assigned
Always use Bronson Standards for Excellence when dealing with internal and external customers.