Customer Service Associate - Temporary

Walgreens•Easton, PA

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and providing courteous, friendly, fast, and efficient checkout service. The role registers purchases, handles cash and transactions, recommends products, and maintains clean, well-merchandised counters and shelves. It also supports inventory and pricing, asset protection, compliance with laws governing regulated products, merchandising displays, resets, food separation and placement, stock rotation, and restocking. The associate provides customer service in the photo area, including digital passport photos and photo products, and handles web pickup orders by monitoring, picking, and delivering orders to customers. The role helps maintain a clean and orderly store, follows company policies and procedures, maintains respectful coworker relationships, completes assigned tasks, and attends requested training. The position is temporary and requires a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet and assist customers and patients, resolve issues, and answer questions to support a positive customer experience.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset protection procedures and comply with state and local requirements for regulated products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions.
Separate and place food items according to company policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, and promotional photo product recommendations.
Monitor, pick, and deliver web pickup orders to customers.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.