Part Time - Customer Service Associate-Bilingual Preferred
About The Position
As a Customer Service Associate (CSA), you will help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise. You will unload deliveries, handle equipment and hazardous materials safely, and ensure your area is prepared for daily success. This role is physical and fast-paced, requiring safe lifting practices and attention to detail. You will spend most of your shift on your feet, working mornings, afternoons, evenings, or overnight depending on store needs. When a customer or teammate needs help, you will be there with a friendly, professional attitude. For Pro Fulfillment Stores, additional responsibilities include using the Orders App to pick and stage Flatbed Delivery orders, loading delivery orders with accuracy and safety, rotating orders by delivery date, resolving customer order issues, and proactively communicating with customers to ensure delivery satisfaction.
Requirements
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
Nice To Haves
- Bilingual Preferred
- 3 months Experience operating forklift/power equipment such as lifts, order pickers, and similar equipment
- 6 months Experience in a warehouse performing inventory handling and stocking
Responsibilities
- Deliver SMART customer service by assisting customers, answering questions, and offering support during projects
- Stock merchandise by unloading freight, down-stocking, organizing shelves, and setting up pallets
- Support store operations by verifying deliveries, completing dock prep, and using equipment like pallet jacks and forklifts
- Maintain a safe, clean environment by following proper procedures for hazardous materials, equipment use, and housekeeping
- Operate store equipment including scanners, Zebra phones, balers, and other tools as needed
- Pitch in as a team player to complete other assigned tasks
- Use the Orders App to pick and stage Flatbed Delivery orders (for Pro Fulfillment Stores)
- Load delivery orders, ensuring quality, accuracy, and safe loading practices (for Pro Fulfillment Stores)
- Rotate orders by delivery date and resolve customer order issues (for Pro Fulfillment Stores)
- Proactively communicate with customers to ensure delivery satisfaction (for Pro Fulfillment Stores)
- Execute Delivery Readiness best practices (for Pro Fulfillment Stores)
Benefits
- Competitive pay
- Flexible schedules
- Multiple top-tier health insurance options
- Lowe’s tuition assistance program
- Company-matching 401(k)
- Optional Employee Stock Purchase Program
- 10% Associate Discount
- Track to the Trades program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
