Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales at an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate assists customers and patients by greeting them, offering help with products and services, resolving issues, and answering questions. They follow and share customer service best practices, including courteous interpersonal habits and proactive service. Responsibilities include operating the register and handling cash, change, voids, returns, refunds, exchanges, and rain checks; recommending merchandise; maintaining clean, well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; and maintaining records. The associate follows asset protection procedures and complies with state and local laws concerning regulated products. The role also includes building and maintaining displays, completing resets, assisting with food separation and product placement, rotating and restocking consumable items, and maintaining a clean and orderly store. The associate provides photo-area services, including digital passport photos and poster printing, and handles web pickup orders by selecting items and delivering them to customers. They use store systems and equipment, comply with company policies, maintain respectful coworker relationships, complete assigned tasks, and attend required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Deliver a distinctive and delightful customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
- Model and share customer service best practices with team members.
- Register sales and provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up items, and companion items.
- Collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
- Assist with food separation, product placement, stock rotation using the first-in, first-out method, and restocking.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete requested or assigned PPLs.
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What This Job Offers
Education Level
No Education Listed
