Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. Responsibilities include processing customer purchases, handling cash and transactions such as returns and exchanges, recommending products, maintaining and merchandising counters and shelves, checking in and pricing merchandise, and supporting asset protection and compliance with laws governing regulated products. The associate constructs and maintains displays, completes resets, supports food handling and stock rotation, and maintains a clean and orderly store. The position also provides service in the photo area, fulfills web pickup orders, uses store systems and equipment, completes assigned tasks, complies with company policies, maintains respectful coworker relationships, and attends required training and completes assigned PPLs. The position is temporary.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Deliver a distinctive and delightful customer experience and provide courteous, fair, friendly, fast, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend items for sale, trade-up items, and companion items.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise as directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separation and placement of food items according to policies and procedures, rotate consumable stock using first in, first out, and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to ensure the store is clean, neat, and orderly.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Benefits
- Benefits are referenced via the Walgreens benefits website; specific benefits are not listed in the posting.
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What This Job Offers
Education Level
No Education Listed
