Customer Service Associate - Bayside (Springfield Blvd.) Branch

Dime Community Bank•New York, NY

4h•$21 - $29•Onsite

About The Position

Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Bayside (Springfield Blvd.) Branch in Queens. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. The hourly wage minimum is $21 and the maximum is $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location. All applicants need to attach a recent resume.

Requirements

High School Diploma or equivalent required.
Minimum 1 year retail banking experience required.
Excellent customer service skills.
Thorough understanding of compliance and record keeping requirements.

Nice To Haves

Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
Cash-handling experience preferred.
Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
Strong problem-solving skills to effectively uncover and resolve customer issues.

Responsibilities

Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
Perform account services to all Dime customers.
Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
Possess current knowledge of bank regulatory requirements.
Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
Cross train on both teller window and banking platform as required.