Customer Service Associate (Part Time, Flexible Schedule)

Adams Fairacre Farms•Village of Wappingers Falls, NY

17h•$16 - $23•Onsite

About The Position

Adams prioritizes creating a warm and welcoming environment for both customers and team members, believing that exceptional customer service involves treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. The company values a workplace where employees treat each other with the same courtesy and respect as customers, fostering a collaborative and supportive atmosphere that reflects a commitment to service excellence. For the Customer Service Associate, this means assisting customers over the phone or in person and being a key role in upholding the company's reputation for a friendly, knowledgeable, and helpful customer service office.

Requirements

Provide excellent customer service to all customers and employees.
Sustain a clean and organized Office space.
Willingness to learn and demonstrate Adams’ culture and values
Ability to learn and operate Adams’ point of sale systems
Willingness to work collaboratively and communicate with a team of co-workers and managers
Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality
Excellent verbal and written communication skills.
Consistently move, adjust, and position items weighing up to 25 pounds
Ability to remain in a stationary position for duration of shift
When necessary; ascend/descend a stepstool, stepladder, and/or ladder
Repeating motions that may include the wrists, hands and/or fingers for duration of shift
Communicate with others to exchange information
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces

Responsibilities

Accurately count, setup, and distribute tills.
Process and reconcile cashier and department cash drawers using the office software system.
Answer phone calls and transfer them to other departments, if necessary.
Prepare and process beginning and end of day deposits.
Assist customers and employees with their purchases or returns at the window.
Refill and upkeep the office and its needed supplies.
Be familiar with the register POS System; along with the steps of processing a return.
Be familiar with the store layout and the whereabouts of different items.
If assigned; write checks, process/distribute petty cash, and sort all departments incoming mail.