customer service associate

Dollar Tree•Greensboro, NC

21h•Onsite

About The Position

We are seeking a Customer Service Associate to join our team and provide an excellent shopping experience for every customer. This role offers the opportunity to connect with people daily, create memorable customer experiences, and build a career path. The company is committed to the health and wellness of its employees, investing in perks, programs, and resources for all career stages. We are an equal opportunity employer, dedicated to recruiting, hiring, training, and promoting qualified individuals from all backgrounds without regard to protected status. Minors are eligible for certain roles in specific states. The company complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. This job specification is not exhaustive, and duties may be amended. Employment is at-will, meaning it can be terminated by either party at any time, with or without cause or notice.

Requirements

Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required

Nice To Haves

High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Responsibilities

Assist customers with questions and recommendations
Manage sales transactions while working assigned cash register
Maintain security of cash and protect company assets
Keep the store well-stocked, and recover merchandise
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Other duties as assigned