Customer Service Associate

Laundry Capital Co. LLC • Woodside, NY

1d • Onsite

About The Position

Laundry Capital is hiring a part-time Customer Service Associate to help maintain a clean, safe, and welcoming laundromat and provide high-quality customer service. The associate assists customers with laundry cards, machine selection and operation, retail purchases, and wash-and-fold orders; operates the register or point-of-sale system; and helps customers resolve questions and concerns. The role also involves stocking retail products, monitoring supplies, recording maintenance issues, following safety and emergency procedures, and performing ongoing cleaning duties. The position is in person at 48-03 69th St, Woodside, NY 11377, and reports to the Store Manager. The listed pay is $17.00 per hour.

Requirements

• Ability to stand for up to 8+ hours per shift.
• Ability to lift up to 35 pounds.
• Ability to communicate professionally with customers and associates.
• Ability to work well with others and remain calm in stressful situations.
• Ability to resolve customer issues and complaints in a timely, professional manner.
• Ability to work a flexible schedule, including overnight hours.

Nice To Haves

• Previous customer service or retail experience is preferred.

Responsibilities

• Assist customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and respond to questions or concerns.
• Accurately operate the register or point-of-sale system.
• Maintain knowledge of products and their uses, and encourage additional purchases.
• Keep retail items stocked and promptly notify management when inventory or janitorial supplies are low.
• Use log books to report building or equipment maintenance issues and promptly notify a supervisor of unsafe situations.
• Use log books accurately and consistently; select equipment suitable for the laundry load; resolve customer concerns where possible; and report customer complaints or claims to a supervisor.
• Follow company policies and procedures, including attendance and uniform standards.
• Follow safety practices to prevent accidents and injuries and maintain a safe environment inside and outside the store.
• Understand responsibilities during emergencies such as fires, floods, and severe weather.
• Walk the floor regularly to collect debris, empty trash, check restrooms, and perform other cleaning duties as needed.
• Perform tasks assigned by management.

Benefits

• Sales bonus / bonus program.
• Company uniforms provided.
• Employee discount program.
• Employee Assistance Program.
• Flexible schedules for full-time and part-time employment.
• Fun, energetic work environment.
• Holiday pay.
• Promotion opportunities.
• Referral program.
• Competitive wage.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed