Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, helpful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role assists customers with products and services, resolves questions and issues, and shares customer-service best practices with team members. Responsibilities include operating a cash register; recommending products; processing purchases, returns, exchanges, refunds, and other transactions; maintaining merchandise, displays, inventory, and store records; and following asset-protection procedures and laws governing regulated products. The associate also supports product placement and stock rotation, provides photo-area and web-pickup services, helps maintain a clean and orderly store, and completes assigned training and other tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend products, trade-up items, and companion items.
- Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store inside and outside.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
