Customer Service Associate
About The Position
DELIVER EXCEPTIONAL CUSTOMER SERVICE AT COILCRAFT Position: Customer Service Associate – Critical Products Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.
Requirements
- High school diploma or equivalent
- 2+ years of customer service experience preferred
- Proficiency with Microsoft Office Suite
- Strong verbal and written communication skills
- Excellent attention to detail and organizational skills
- Ability to manage multiple tasks and follow through on commitments
- Professional, diplomatic approach to resolving customer concerns
Nice To Haves
- Manufacturing or industrial customer service experience
- Experience processing orders, quotes, or returns
- ERP or order management system experience
- Ability to build strong relationships with internal and external customers
Responsibilities
- Process customer orders, quotes, returns, and related transactions accurately and efficiently
- Respond to customer questions and resolve issues professionally and courteously
- Communicate daily with customers and internal departments to ensure timely order fulfillment
- Perform required customer verifications and maintain accurate records
- Escalate customer concerns when appropriate to ensure prompt resolution
- Manage multiple priorities while meeting individual and team performance goals
- Present a professional image in all interactions with customers and vendors
- Support a collaborative, customer-focused team environment
Benefits
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Flexible Spending Account
- Health Insurance
- Health Savings Account
- Life Insurance
- Paid Holidays
- Paid Time Off
- Profit Sharing
- Vision Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
