Customer Service Associate - Frankfort

Indiana Farm Bureau Insurance • Frankfort, IN

3d • Onsite

About The Position

This position involves taking incoming phone calls, assisting walk-in customers, collecting payments, making policy changes, and providing support for claims and insurance documentation. The role requires strong communication, time management, problem-solving, and attention to detail skills. The ideal candidate will have a high school diploma or GED, at least one year of customer service experience, and a Property & Casualty insurance license or the ability to obtain one within two years. Proficiency in Microsoft Suite is also necessary.

Requirements

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Benefits

• Paid vacation/sick leave
• 401(k) with match
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Collaborate in a team environment
• Paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED