Customer Service Associate - Temporary

Walgreens•Edina, MN

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and models customer-service best practices with team members. The associate supports store operations by processing purchases and returns, recommending products, maintaining merchandise and displays, checking in and pricing merchandise, rotating and restocking products, and following asset-protection procedures and applicable laws for regulated products. The position also includes photo-area customer service, processing web pickup orders, helping maintain a clean and orderly store, completing training, and carrying out assignments as directed.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous and proactive interactions and assisting customers until they are satisfied.
Provide fast, friendly, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using first in, first out methods and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete assigned PPLs.
Complete special assignments and other tasks as assigned.