Customer Service Associate - Temporary

Walgreens•Port Charlotte, FL

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting customers, offering assistance with products and services, answering questions, resolving issues, and providing courteous, friendly, fast, and efficient checkout service. The role operates an assigned cash register and handles purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. The associate supports store operations by recommending products, maintaining clean and well-merchandised counters and shelves, taking inventory, pricing and checking in merchandise, maintaining displays, completing resets, rotating and restocking consumable items, and following food-placement procedures. The role also follows asset protection procedures and complies with applicable laws for regulated products. Additional duties include providing photo-area services such as digital passport photos and printing, handling web pickup orders, helping maintain the store’s interior and exterior, completing assigned tasks, following company policies, maintaining respectful coworker relationships, and attending required training. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products, trade-up items, and companion items to customers.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders, then deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.