TTI Customer Service Job Fair - Thursday, May 21st

Techtronic Industries - TTI•Anderson, SC

14h•Onsite

About The Position

TTI Power Equipment is hiring Customer Service Associates to work in its Customer Engagement Department at its Anderson, SC office. This role is on the 1st shift and involves responding to consumer, service center, and distributor calls regarding company policies and procedures, verifying and authorizing warranty coverage, and providing direction for service and parts. The position also requires resolving issues, entering orders, and providing pricing and stock availability information. TTI is a global leader in design, manufacturing, and marketing of a wide range of tools and equipment for various users.

Requirements

High School Education or equivalent.
Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
Strong written and verbal skills.
Ability to communicate well with callers using a clear understanding voice.
Ability to professionally handle irate callers and high stress situations.
Excellent phone skills.
Ability to satisfy consumers and end users with minimal request for management intervention.
Proficient with Microsoft Word and Excel, Access would be a plus.
Weekend work required.

Nice To Haves

Access would be a plus.

Responsibilities

Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
Verify and authorize warranty coverage for all callers.
Provide helpful direction to callers dealing with warranty & non-warranty service.
Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
Provide callers with location to purchase parts & receive repair service.
Work with internal customers on warranty claims, stock issues, lost or damaged freight.
Enter orders, provide pricing and stock availability and status of order to all customers.
Other duties as assigned.