Customer Service Associate - Temporary

Walgreens•Piscataway, WA

About The Position

Models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. The associate engages customers and patients, assists with products and services, resolves issues, and shares customer-service best practices with team members. The role includes operating a cash register; recommending products; processing purchases, returns, refunds, exchanges, and other transactions; maintaining merchandise, displays, inventory, and store records; and supporting asset protection and compliance with laws governing regulated products. Additional duties include stocking and rotating consumable items, maintaining the store’s interior and exterior, providing photo-area services, and fulfilling web pickup orders. The associate follows company policies, maintains respectful relationships with coworkers, completes assigned tasks, and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend products, trade-up items, and companion items to customers.
Operate the assigned cash register; process purchases, voids, returns, rain checks, refunds, and exchanges; collect cash and provide change as requested.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and recommendations for promotional photo products.
Monitor Picture Care Plus web pickup orders, pick ordered items, and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.