Customer Service Associate

Walgreens • Austin, TX

2d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Associates engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer service best practices. They also perform store operations, merchandise and maintain displays, assist in the photo area and with web pickup orders, maintain store appearance, follow company policies, and complete assigned training and tasks.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Prefer six months of experience in a retail environment.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model customer service best practices, including courteous interactions, proactive assistance, identifying customer needs, and serving customers until satisfied.
• Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
• Register purchases on an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by the store manager or shift leader.
• Follow asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to applicable policies and procedures.
• Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
• Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
• Help maintain a clean, neat, orderly interior and exterior store condition and appearance.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed