Customer Service Associate - Temporary

Walgreens • Tupelo, MS

3d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer service best practices and Walgreens service traits, including proactive assistance and serving customers until they are satisfied.

The associate operates a cash register and handles purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Other store duties include maintaining counters, shelves, displays, merchandise records, and store cleanliness; checking in and pricing merchandise; following asset protection procedures and applicable laws for regulated products; and assisting with stock rotation and product placement. The position also provides photo-area services, handles web pickup orders, and uses store systems and equipment.

The role complies with company policies and procedures, maintains respectful relationships with coworkers, completes assigned tasks, and attends training and completes requested learning modules. The position is temporary and requires availability for a flexible schedule, including evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer service best practices and Walgreens service traits with team members.
• Provide courteous, friendly, fast, and efficient service at checkout.
• Recommend items for sale, trade-up items, and companion products.
• Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Implement asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Education Level: No Education Listed