Customer Service Associate

Hertz•Goleta, CA

19d•Onsite

About The Position

As a Customer Service Associate, you will play a key role in creating outstanding customer interactions, driving customer satisfaction, and supporting a culture of service excellence. In this role, you will serve as the primary point of contact for customers, resolving issues quickly and professionally while ensuring a positive experience at every touchpoint. You will also partner with leadership to monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS), and help implement action plans that enhance the customer experience.

Requirements

3+ years of customer service experience
Experience supporting operations and sales functions
Strong verbal and written communication skills
Proven ability to build relationships and influence others
Excellent problem-solving and decision-making abilities
Passion for delivering outstanding customer experiences

Nice To Haves

Rental car industry experience

Responsibilities

Deliver exceptional customer service that drives customer satisfaction and loyalty.
Resolve customer concerns and inquiries promptly with professionalism and hospitality.
Serve as the primary liaison for Net Promoter Score (NPS) initiatives, communicating performance results and improvement plans to management.
Analyze customer feedback and NPS results to identify trends and opportunities for improvement.
Coach and support team members in understanding and meeting customer needs.
Provide guidance, feedback, and training to help improve service delivery.
Ensure compliance with company policies, procedures, and service standards.
Foster a positive, customer-focused culture within the location.

Benefits

The hourly rate / wage for this role is $21.50
Overtime Pay: Eligible
Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
Sick Pay: Granted Up to 40 hours
Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
Up to 40% off the base rate of any standard Hertz Rental
Medical, Dental & Vision plan options
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family