Customer Service Associate

Walgreens•Buffalo, NY

1d•$16 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering help with products and services, resolving issues, and answering questions. It also shares customer service best practices with team members, including positive interpersonal habits and proactive assistance. The associate performs checkout and store operations, including recommending products, processing purchases and payment transactions, handling voids, returns, rain checks, refunds, and exchanges, and maintaining clean, well-merchandised counters and shelves. Duties include taking inventory, maintaining records, checking in and pricing merchandise, constructing and maintaining displays, completing resets, rotating and stocking consumable items, and following product-placement and food-separation procedures. The role also supports asset protection, compliance with laws governing regulated products, store maintenance, photo services, and web order pickup. The associate maintains working knowledge of store systems and equipment, follows company policies and procedures, maintains respectful coworker relationships, completes special assignments, and attends training and completes assigned PPLs.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service.
Recommend items for sale, including trade-up and companion items.
Register customer purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.