Customer Service Associate

Walgreens•Victoria, TX

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members. Operational duties include recommending merchandise and companion items; processing purchases, payments, voids, returns, rain checks, refunds, and exchanges; maintaining clean and well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and implementing asset-protection procedures. The associate helps ensure compliance with laws governing regulated products, constructs and maintains displays, completes resets, supports safe food placement and stock rotation, and restocks items. The associate uses store systems and equipment, provides photo-area services such as digital passport photos and poster printing, handles web pickup orders, and helps maintain a clean and orderly store. The role also requires compliance with company policies, respectful coworker relationships, completion of assigned tasks, and attendance at requested training and completion of assigned PPLs.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service and recommend merchandise, trade-up items, and companion products.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Use store systems and store equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.