Customer Service Associate

Walgreens•Seymour, IN

About The Position

The Customer Service Associate provides a distinctive and delightful customer experience by greeting and assisting customers, resolving issues, answering questions, and delivering courteous, friendly, fast, and efficient checkout service. The role registers sales, handles payments and transactions, and recommends products, trade-up items, and companion items. The associate supports store operations by maintaining merchandise, displays, inventory, and store appearance; checking in and pricing merchandise; rotating and restocking consumable products; and following asset protection procedures and applicable laws for regulated products. The position also includes customer service in the photo area, handling web pickup orders, assisting with store maintenance, complying with company policies, maintaining respectful coworker relationships, and completing assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet and assist customers and patients with products and services, answer questions, and resolve issues.
Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products for sale, including trade-up and companion items.
Model and share customer-service best practices and Walgreens service traits with team members.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, superstructure, and sale displays; complete resets and revisions as directed.
Assist with separation and placement of food items according to applicable policies and procedures.
Rotate consumable items using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders in Picture Care Plus, including selecting items and delivering orders to customers when they arrive.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training and PPLs, special assignments, and other tasks.