Customer Service Associate Jan-Apr Full/Part Time

Jackson Hewitt - 2628 • Americus, GA

5d • Onsite

About The Position

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in our Warner Robins, Macon, Fort Valley, Perry, and Americus offices! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy! This role is ideal for stay-at-home parents, Veterans or military members transitioning from service, retirees looking to make an impact, gig workers seeking a second income, or military families that move often.

Requirements

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

Nice To Haves

• Bilingual Spanish is a plus

Responsibilities

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Benefits

• Opportunity for advancement
• Training & development
• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• End of season employee luncheon

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED