Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, and shares customer-service best practices with team members. Responsibilities also include recommending merchandise, processing purchases and related transactions, maintaining and pricing merchandise, supporting displays and resets, rotating and stocking consumable products, and following asset-protection procedures and applicable laws for regulated products. The associate provides service in the photo area, handles web pickup orders, and helps maintain a clean and orderly store. The role also includes completing assigned training and other special tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient customer service; recommend items, trade-up items, and companion products.
- Operate an assigned cash register; register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price products as directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separating and placing food items according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
