Customer Service Associate

SOLV4EX Group•Medicine Hat, AB

7d•Onsite

About The Position

We are looking for someone who is interested in learning about Canadian Energy products and interacting with customers. In this position, you will have the opportunity to work with customers to select the Canadian Energy product that is best for their needs. Each customer's needs are unique, and the successful candidate will need to be comfortable using their product knowledge to find creative solutions with customers. This position is a great opportunity for the selected candidate to gain valuable experience in customer service, office administration, and invoicing. Experience in these areas provides foundational knowledge that can be applied to various expanded career paths.

Requirements

High school diploma or GED preferred.
Able to consistently and safely lift 50 pounds.
Developed customer service skills.
Strong attention to detail.
Ability to accurately follow direction.
Steel-toed safety boots are a requirement.
The ability to pass a background check and provide a driver’s abstract.

Responsibilities

Provide an exceptional customer experience at the front counter and by telephone.
Improve value for the customer by offering new products and services or by consolidating their purchases.
Assist with administration, including issuing invoices and managing customer accounts in the Company ERP system (NetSuite), order-taking, order-entry, and order fulfillment.
Assist in all aspects of warehouse duties, including labeling of product, preparation of shipping documentation, inventory counts, and general cleanup/maintenance.
Potentially load and unload trucks/trailers, put away stock, and pick orders.
Consistently uphold all company culture, health and safety, security, and operational policies and procedures.
Demonstrate proficient knowledge of safe material handling techniques.
Safely operate power and manual lift equipment.
Drive a forklift at times.