Customer Service Associate

MidAtlantic Employers' Association•Morgantown, PA

44d•Onsite

About The Position

The Customer Service Associate position will work to satisfy customer needs and build strong-working relationships with both external customers and internal teams. The CSA will process and manage all aspects of the order process and communicate with customers through phone and email. The successful individual will possess excellent organization and time management skills and the ability to be self-motivated at all times. The responsibilities will include reviewing and verifying data for accuracy, correcting errors, and ensuring data consistency across multiple platforms. The CSA will assist with generating reports, maintaining records and supporting administrative tasks. This position is OT eligible.

Requirements

Experience with customer service, preferably over the phone/email.
Must be comfortable communicating over phone and email.
Ability to navigate multiple systems.
Must be a strong communicator, in both written and verbal formats.
Must be detail oriented with excellent follow-through skills.
Must be highly organized, able to multitask and prioritize.
Able to work in a team and independently.
MS Office proficiency.
Document management.
Problem solving skills.

Responsibilities

Assist customers over the phone in an efficient and friendly manner.
Maintain working knowledge of products
Receive, accurately distribute, and manage inbound e-mail folders.
Maintain accurate up-to-date customer e-mails.
Escalate complex or technical e-mails to appropriate personnel.
Understand the importance of detail and accuracy.
Follow communication procedures, guidelines and policies.
Meet established department KPI / metrics.
Ability to work in a sustained pace to meet daily KPI’s established for the role.
Reviewing and verifying data for accuracy, correcting errors, and ensuring data consistency across multiple platforms.
Assist with generating reports, maintaining records and supporting administrative tasks.