Customer Service Associate

Walgreens • Bethpage, NY

1d • $17 - $21

About The Position

The Customer Service Associate provides a distinctive, delightful customer experience and operates an assigned cash register, offering courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, and models customer service best practices.

Operational duties include processing purchases and related transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; supporting inventory, displays, resets, stock rotation, and asset protection; and following applicable laws for regulated products. The associate also supports photo services, web pickups, store maintenance, and other assigned tasks while complying with company policies and maintaining respectful coworker relationships.

The associate attends training and completes assigned learning activities. The role requires English fluency (except in Puerto Rico) and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekend hours, is listed as preferred.

Responsibilities

• Provide courteous, friendly, fast, and efficient checkout and customer service.
• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model customer service best practices, including proactive assistance, identifying customer needs, and helping customers until satisfied.
• Recommend products, trade-up items, and companion items.
• Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Implement asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with separating food items and placing products according to policies and procedures.
• Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed