Customer Service Associate - Temporary

Walgreens•Ashburn, VA

About The Position

Models and delivers a distinctive customer experience by providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Provides service in store operations and the photo area, supports web pickup orders, and helps maintain the store’s appearance and merchandise. Complies with company policies and procedures and maintains respectful relationships with coworkers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance through customer satisfaction.
Provide fast, courteous, friendly, and efficient service; recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.