Customer Service Associate

Walgreens•Bend, OR

4d•$17 - $21

About The Position

The Customer Service Associate delivers a distinctive customer experience and provides courteous, friendly, fast, and efficient checkout service. The role supports customers with product and service questions, resolves issues, recommends products, and applies customer-service best practices. Responsibilities also include processing purchases, returns, refunds, exchanges, and other register transactions; maintaining merchandise, displays, inventory, and store records; supporting asset protection and compliance with laws governing regulated products; and helping maintain a clean, orderly store. The associate provides services in the photo area, fulfills web pickup orders, assists with food handling and stock rotation, and uses store systems and equipment. The position also requires completing assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient customer service.
Recommend products, trade-up items, and companion items.
Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.