Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, positive customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves questions and issues, recommends products, and demonstrates customer-service best practices to teammates. The associate handles cashier transactions, merchandising, inventory-related tasks, displays and resets, asset protection, and compliance with laws governing regulated products. Additional duties include maintaining food-product placement and rotation, using store systems and equipment, providing photo-area services, fulfilling web pickup orders, and helping maintain a clean and orderly store. The associate also completes assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient customer service and recommend products, trade-up items, or companion items.
- Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed or required.
- Follow asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food-item separation and product placement according to policy; rotate consumable stock using first-in, first-out procedures and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete requested or assigned PPLs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
