Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer service best practices. Responsibilities include operating a cash register; processing purchases, cash, returns, refunds, exchanges, voids, and rain checks; recommending products; maintaining merchandise, displays, inventory, and store records; and following asset protection procedures and applicable laws for regulated products. The associate also assists with food separation and stock rotation, provides photo-area services, fulfills web pickup orders, and helps maintain a clean and orderly store. The role requires knowledge of store systems and equipment, compliance with company policies, respectful coworker relationships, completion of assigned tasks, and participation in required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend products, trade-up items, and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain displays, and complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
