Customer Service Associate

Walgreens•Minnetonka, MN

1d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role operates an assigned cash register, helps customers with products and services, resolves issues, and follows Walgreens service practices. It also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, photo services, online order pickup, and store maintenance. The associate attends required training and completes assigned learning activities. Flexible scheduling, including evenings and weekends, is required.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of retail experience is preferred.
Prior work experience with Walgreens is preferred.
English fluency in reading, writing, and speaking is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance, answer questions, and resolve issues to support a positive experience.
Model customer-service best practices, including courtesy, eye contact, proactively offering help, identifying needs, and assisting customers until satisfied.
Provide fast, friendly, and efficient service and recommend products, trade-up items, or companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws governing regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.