Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate greets customers and patients, offers assistance with products and services, resolves issues, answers questions, and models customer-service best practices. Operational duties include processing purchases and payments; recommending products; keeping counters and shelves clean and well merchandised; checking in and pricing merchandise; maintaining inventory and records; following asset-protection procedures and regulated-product laws; building displays and completing resets; assisting with food separation, product placement, stock rotation, and restocking; and maintaining a clean, orderly store. The role also includes photo-area services, such as digital passport photos and poster printing; handling web pickup orders; maintaining respectful coworker relationships; complying with company policies and procedures; completing assigned tasks; and attending training and assigned PPLs. The position requires a flexible schedule, including evenings and weekends.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Deliver a distinctive, delightful customer experience and provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including proactive assistance and identifying and meeting customer needs.
- Recommend items for sale, trade-up items, and companion products.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
- Assist with food separation and required product placement, stock rotation using first in, first out, and restocking outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to ensure the store is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
