Customer Service Associate

Walgreens • Greenville, NC

2d

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role registers sales, assists customers with products and services, resolves issues, and recommends items. It also supports store operations, including merchandising, inventory, displays, product rotation, asset protection, and compliance with laws governing regulated products. The associate provides photo-area services and handles web pickup orders, helps maintain a clean and orderly store, follows company policies, and completes assigned training and other tasks. The position requires English fluency (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Provide courteous, friendly, fast, and efficient service at checkout.
• Recommend items for sale, including trade-up and companion items.
• Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed.
• Implement asset protection procedures to identify and minimize profit loss.
• Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
• Separate food items and place products according to applicable policies and procedures.
• Rotate consumable stock using first-in, first-out methods and restock outs.
• Use store systems and equipment.
• Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
• Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete training and PPLs requested by the manager or assigned by corporate.
• Complete special assignments and other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed