Customer Service Associate

Kimball Midwest•Savannah, GA

4d•Onsite

About The Position

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Associate for our Savannah, GA location. As a Kimball Midwest associate, you’ll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority.

Requirements

High school diploma or GED
Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
The successful completion of a ninety (90) day orientation period

Responsibilities

Provide excellent customer service to sales representatives, customers, and internal staff.
Develop a strong understanding of company processes, procedures, and programs to accurately answer questions and communicate information.
Enter phone orders accurately in accordance with company guidelines and complete special order-entry projects assigned by management.
Accurately complete call tracking and time tracking requirements.
Respond promptly to voicemails, emails, and Teams messages, ensuring communications received during working hours are addressed the same business day.
Assist with additional responsibilities and projects as assigned by the Customer Service Supervisor, Admin Services Manager, or Admin Services Trainer