Customer Service Associate

Walgreens•Boca Raton, FL

About The Position

The Customer Service Associate delivers a distinctive, positive customer experience by providing courteous, friendly, fast, and efficient service. The role involves operating a cash register, helping customers with products and services, resolving issues, and recommending products. The associate supports store operations by maintaining merchandise, displays, inventory, and store cleanliness; processing transactions and returns; following asset protection procedures; and complying with laws governing regulated products. Additional duties include assisting with product placement and stock rotation, providing photo services, fulfilling web pickup orders, completing assigned tasks, and attending required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
Model customer service best practices and Walgreens service traits, including courtesy, eye contact, proactively offering help, identifying customer needs, and providing service until customers are satisfied.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items to customers.
Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with consumable-item stock rotation using first in, first out, and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.