Customer Service Associate

Coilcraft•Cary, IL

5d•Onsite

About The Position

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a worldwide reputation for high-quality passive electronic components. Our products support industries including telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Support Associate to join our team and serve as the primary point of contact for customer quality concerns. This role plays a critical part in ensuring timely, accurate resolution of issues while maintaining Coilcraft's commitment to quality and customer satisfaction.

Requirements

Strong computer proficiency and ability to work with databases and reporting tools
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Ability to manage multiple tasks and deadlines
Sound judgment and problem-solving skills
Ability to work cross-functionally with multiple teams

Nice To Haves

Experience in customer support, quality, or manufacturing environments
Familiarity with quality systems or corrective action processes (8D, etc.)
Experience handling customer returns or product issue resolution
Comfort working with technical information or manufacturing data

Responsibilities

Serve as the initial point of contact for customer quality concerns
Create, process, and track Quality Assurance Inquiries from submission through resolution
Coordinate with internal departments to investigate and resolve customer issues
Draft and deliver 8D reports based on failure analysis and corrective actions
Coordinate customer returns, exchanges, and credits
Assemble and route contract review documentation
Act as a resource for internal teams regarding quality-related inquiries
Support management with quality-related tasks and reporting