Customer Service Associate - Temporary

Walgreens•Grand Prairie, TX

About The Position

The Customer Service Associate delivers a distinctive customer experience by assisting customers, resolving issues, and providing courteous, friendly, and efficient checkout service. The role registers purchases, handles cash and transactions, supports merchandising and inventory tasks, and helps maintain a clean and orderly store. It also involves following asset protection procedures, complying with regulations for controlled products, supporting photo services and web pickups, and completing training and other assigned tasks.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Model customer service best practices, including courteous communication, proactive assistance, identifying customer needs, and helping customers until satisfied.
Provide fast, friendly, and efficient service at checkout.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo product suggestions.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete assigned PPLs.