Customer Service Associate

Niemann Foods • Carmel, IN

2d • Onsite

About The Position

The Customer Service Associate ensures superior customer service, supervises and directs the Front End team, trains and coaches staff, and ensures company policies and procedures are followed. The role assists the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

The associate delivers customer service, addresses customer concerns, oversees front-end cleanliness and organization, manages checkout traffic, and performs cashier, bagger, self-checkout, and service-desk functions. The role also handles point-of-sale and other equipment issues and serves as a safety role model. The position manages 3–12 front-end Associates and follows applicable company policies and federal, state, and local laws. Position requirements may vary by store location; management may add to or change them at any time.

Requirements

• No required education and/or experience.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write routine reports and correspondence and present information and respond to questions from managers, clients, customers, and the general public.
• Apply basic math concepts, including addition, subtraction, division, and multiplication.
• Demonstrate communication and people skills, leadership, integrity, adaptability, and the ability to multitask.
• Regularly stand, walk, use hands, reach, stoop, kneel, crouch, communicate, and lift or move up to 15 pounds; frequently perform overhead lifting, climb, balance, and lift or move up to 25 pounds; occasionally sit, crawl, smell, and lift or move up to 50 pounds.
• Have close-distance, peripheral, and depth-perception vision; adjust focus and distinguish colors.

Nice To Haves

• Recommended equipment: slip-resistant shoes with closed toe and heel, a ladder or stepladder, and a uniform per store policy.
• Key attributes include passion and purpose, interest in food and farming, curiosity and thirst for knowledge, being outgoing and genuine, communicating well, trend awareness, friendliness, and high energy.

Responsibilities

• Deliver superior guest service and ensure customer satisfaction.
• Provide solutions to customer concerns.
• Learn and use the three E’s: Engagement, Educate, Empowerment, and the GUEST program.
• Supervise front-end cleanliness and organization.
• Control front-end traffic flow through the Queue system.
• Ensure compliance with laws, policies, and procedures through regular front-end management.
• Process information and merchandise using computer systems and POS registers at checkout lanes, self-checkout, and the service desk.
• Perform service-desk functions, including answering telephone calls, refunds, bill payment, Lottery, Western Union, and Rug Doctor services.
• Handle software and hardware equipment issues.
• Follow company programs, policies, procedures, and safety practices; act as a safety role model.
• Assign and direct work for 3–12 front-end Associates.
• Address complaints and resolve problems.
• Perform other duties as assigned by a supervisor.

Benefits

• Medical, dental, and vision insurance (eligibility based on full-time/part-time status).
• Flexible spending accounts for medical and dependent care (eligibility based on full-time/part-time status).
• Life insurance (eligibility based on full-time/part-time status).
• Voluntary benefits (eligibility based on full-time/part-time status).
• Paid time off (eligibility based on full-time/part-time status).
• Retirement plans (eligibility based on full-time/part-time status).
• Employee assistance program (eligibility based on full-time/part-time status).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed