Customer Service Associate

Walgreens•Wilmington, DE

9d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role supports customers throughout the store, resolves issues, answers questions, recommends products, and provides service in the photo area and for web pickup orders. The position also supports store operations, including merchandising, inventory, pricing, asset protection, compliance with laws governing regulated products, food handling and stock rotation, and maintaining clean and orderly store conditions. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service practices, including courteous interpersonal habits and proactive assistance until customers are satisfied.
Provide courteous, friendly, fast, and efficient service, and recommend products, trade-up items, and companion items.
Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise as directed.
Implement asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.