Customer Service Associate - Temporary

Walgreens•Belvidere, IL

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates model customer-service best practices, including courteous interpersonal habits, proactively offering help, identifying customer needs, and providing service until customers are satisfied. Operational duties include recommending products and companion items; processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and implementing asset-protection procedures. The associate helps ensure compliance with laws covering regulated products, maintains displays, completes resets, follows food-separation and product-placement procedures, rotates consumable stock using first-in, first-out practices, and restocks items. The associate uses store systems and equipment, serves customers in the photo area, handles web pickup orders, and helps maintain a clean and orderly store. The role also requires following company policies, maintaining respectful coworker relationships, completing assigned tasks, attending training, and completing requested or assigned PPLs.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including proactively offering help, identifying needs, and serving customers until satisfied.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products for sale, trade-up items, and companion items.
Register purchases and handle cash and change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Implement asset-protection procedures to identify and minimize profit loss.
Help ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.