Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. They share customer service best practices with team members, including interpersonal habits and Walgreens service traits. Operational duties include recommending merchandise, processing purchases and payment transactions, maintaining and merchandising counters and shelves, taking inventory, checking in and pricing merchandise, and following asset protection procedures and laws for regulated products. The associate constructs and maintains displays, completes resets, helps with food separation and placement, rotates and restocks consumable products, and develops working knowledge of store systems and equipment. The role also provides photo-area services, including digital passport photos and printing; handles web pickup orders; assists with store maintenance; follows company policies and procedures; maintains respectful coworker relationships; and completes special assignments. The associate attends training and completes assigned learning modules.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance, resolve issues, and answer questions.
- Model and share customer service best practices with team members.
- Recommend items, trade-up options, and companion products.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws for regulated products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using first-in, first-out and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
