Customer Service Associate

Goodwill Industries of Central Texas•Taylor, TX

8d•$14 - $15

About The Position

The Customer Service Associate is responsible for fast, friendly, and accurate transactions at the point of sale and for providing Goodwill customers with a positive experience. The role also involves stocking and maintaining merchandising standards on the sales floor, keeping the environment clean and safe, and promoting and adhering to Goodwill Central Texas’s mission and values. The associate supports store operations by following procedures, processing payments and refunds, maintaining an organized workstation, and carrying out merchandising, pricing, and salvaging standards. The position contributes to workplace safety and helps train and develop program participants, supporting their goals and providing a respectful, inclusive experience. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human-services setting.
High initiative and self-motivation.
Perseverance and commitment to completing work.
Knowledge or expertise in working with people with disadvantages and/or disabilities and barriers.
Successful completion of a pre-employment background check is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Create a welcoming atmosphere and provide a high level of customer service throughout the store.
Communicate current and upcoming sales promotions and events.
Greet, assist, and thank customers; meet their needs in a timely manner and resolve concerns and complaints to their satisfaction.
Project a favorable image of Goodwill Central Texas and maintain cooperative working relationships with employees.
Follow policies, procedures, and directives in a timely manner.
Process payments, refunds, and promotional discounts according to procedure.
Maintain a clean and organized workstation.
Assist with training new customer service associates and staff cross-trained to use the point-of-sale system, as requested.
Execute merchandising, pricing, price-check, and salvaging standards.
Follow safety and risk procedures and initiatives, use and maintain personal protective equipment, and participate in safety huddles, meetings, and drills.
Help reduce worker’s compensation incidents and customer accidents; use proper lifting techniques and operate power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Provide a work environment that trains and develops participants as they pursue their goals.
Perform duties in ways that promote employment and a quality participant experience, including assisting with participant training and development.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a good role model.
Know the Team Member Handbook and organizational policies, including how to find current versions on the intranet.
Perform other duties as assigned.