Customer Service Associate

Walgreens•South Elgin, IL

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting customers, offering assistance, resolving issues, answering questions, and providing courteous, fair, friendly, and efficient checkout service. The role operates an assigned cash register and handles purchases, payments, change, voids, returns, rain checks, refunds, and exchanges. The associate supports store operations by recommending products, maintaining clean and well-merchandised counters and shelves, taking inventory, maintaining records, checking in and pricing merchandise, setting up and maintaining displays, completing resets, rotating and restocking products, and following product placement and food-separation procedures. The role also follows asset-protection procedures and complies with applicable laws for regulated products. Additional duties include providing photo-area services, including digital passport photos and poster printing; fulfilling and delivering web pickup orders; helping maintain the interior and exterior of the store; following company policies and procedures; maintaining respectful coworker relationships; completing assigned training and other tasks; and working a flexible schedule that may include evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Demonstrate customer-service best practices, including courtesy, eye contact, proactive assistance, identifying customer needs, and serving customers until satisfied.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items.
Operate an assigned cash register; register purchases; collect cash and provide change; and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays, and complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training, including PPLs requested by a manager or assigned by corporate, as well as special assignments and other tasks.
Work a flexible schedule, including evenings and weekends.