Customer Service Associate - Temporary

Walgreens•Worcester, MA

5d•$17 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and handles checkout transactions courteously, fairly, and efficiently. The role supports store operations by assisting customers, processing sales and returns, maintaining merchandise and displays, supporting asset protection and regulatory compliance, and helping keep the store clean and orderly. It also includes photo-area service, web pickup order fulfillment, and completing assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet and assist customers and patients, resolve customer issues, and answer questions to support a positive experience.
Model customer-service best practices, including courtesy, eye contact, proactive assistance, identifying customer needs, and serving customers until satisfied.
Provide fast, courteous, and efficient service and recommend products, trade-up items, and companion items.
Process customer purchases at an assigned cash register; collect cash and provide change; handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws governing regulated products, such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to store policies and procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers when they arrive.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.