Customer Service Associate
About The Position
The Customer Service Associate assists with overall store operations, focusing on customer interaction and store maintenance. Key responsibilities include greeting customers, helping them locate items, answering questions, and managing display areas by removing outdated merchandise and restocking. The role also involves monitoring dressing rooms and restrooms, preventing theft, and handling donations by directing donors and preparing receipts. Additionally, the associate is responsible for hanging clothing in production and performing general store cleaning, including restrooms, and placing merchandise on the sales floor. The position emphasizes leadership competencies such as emotional maturity, integrity, adaptability, strong interpersonal skills, commitment to continuous learning, alignment with the company's mission and values, fostering diversity and inclusion, community service, excellence in customer service, sound business judgment, and accountability for actions and company property.
Requirements
- Ability to perform each essential duty satisfactorily
- Pass a drug screen
- A criminal background check is required
- All educational backgrounds are accepted; or up to one month related experience and/or training; or equivalent combination of education and experience
- Ability to apply common sense understanding to carry out simple one- or two-step instructions
- Ability to deal with standardized situations with only occasional or no variables
- In order to operate a forklift, certification must be obtained through a company-specific training program
Nice To Haves
- Ability to read the English language
- Ability to add and subtract two digit numbers
Responsibilities
- Assists with store operations
- Greets customers upon encounter
- Assists customers as needed in finding items and/or answering questions
- Removes out of date items from display area to include pulling wares and clothing
- Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale
- Monitors and opens dressing rooms and restrooms, as needed
- Watches for theft
- Accepts donations and/or directs donors to donation area; prepares receipts as necessary
- Hang clothing in production, when needed
- Cleans areas of the store, including restrooms
- Puts merchandise, including wares and clothing, out on the floor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
