Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Farmers Insurance Careers•East Grand Rapids, MI

1d•$18 - $21•Remote

About The Position

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingles – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Requirements

Strong verbal communication and active listening skills.
Proficient in both written and spoken English.
Assumes personal accountability for actions and outcomes.
Possesses flexability to work in a fast paced, dynamic environment.
Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
Ability to troubleshoot connectiviety issues, if needed.
Typing speed of at least 30 WPM with 90% accuracy.
High School Diploma or equivalent required.
Must provide own chair and desk, in addition to having a dedicated workspace, free of noise and distractions.
Candidates must reside within 50 miles of one of the following office locations: 5665 North Kraft Lake Drive, Caledonia, MI 49316; 10200 Abilities Way, Kansas City, KS 66111; 7340 W. Memorial Road, Oklahoma City, OK 73142.

Nice To Haves

Customer service experience is highly preferred.
Remote contact center experience is a plus, but not required.
Spanish Bilingual Candidates may be eligible for a 10% pay differential (Must be fluent in Reading and Speaking Spanish)

Responsibilities

Responds to inbound telephone inquiries in a Claims Contact Center.
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
Provide customers with an explanation of the claim process.
May authorize services such as road side assistance and rental cars.
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
Ensures all customer interactions are clearly and accurately documented in the claim file.
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options.
Structured work environment, taking calls up to 7 hours of your day.
Guide customers through the claims process, setting clear expectations and helping them feel at ease.
Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care.
Part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.