Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices, including proactive assistance, identifying customer needs, and providing service until customers are satisfied. The associate handles register transactions, cash, change, voids, returns, rain checks, refunds, and exchanges; recommends products and companion items; maintains clean, well-merchandised counters and shelves; takes inventory and maintains records; and checks in and prices merchandise as directed. Additional duties include asset protection, compliance with laws governing regulated products, constructing and maintaining displays, completing resets, supporting food placement and stock rotation, and maintaining an orderly store. The role also includes customer service in the photo area, such as digital passport photos and photo products, and fulfilling and delivering web pickup orders. The associate must have working knowledge of store systems and equipment, follow company policies and procedures, maintain respectful coworker relationships, complete assigned tasks, and attend training and complete requested PPLs.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer-service best practices and Walgreens service traits, including proactive assistance and identifying and addressing customer needs.
- Recommend items for sale, trade-up items, companion items, and promotional photo products.
- Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photo service, poster printing, use of the creative machine, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
